Hey Pittsburgh, Have You Heard…?

July 7th, 2017 by

While we’re extremely proud to have received the “Customer First Award for Excellence,” one thing we know for sure: we couldn’t have done it without you! As a family-owned Chrysler, Dodge, Jeep, and Ram dealership in the Butler area, we do our best to put our best foot forward, serving drivers from our home in Butler as well as our neighbors in Pittsburgh, Gibsonia, Cranberry Township, and Mars, PA with pride. For new Chrysler, Dodge, Jeep, and Ram models as well as other pre-owned vehicles, we’re always glad to bring people together with the right car for them, and we’ll do it with a smile.

We put customer service, respect, and integrity at the center of everything we do here, and we’re proud to be able to say it hasn’t gone unnoticed. The Customer First Award For Excellence upholds five pillars in order to achieve the best car sales and service experience possible. These are as follows:

  • Performance Measurers: We ask you to review us, and in order to achieve this award, we have to get good marks from where it matters most: our customers.
  • Process Validation: We make sure our sales process and service process is quick, easy, friendly, and most importantly, that it serves the customer.
  • Facility Certification: We must keep an immaculate facility that is clean, welcoming, and attractive.
  • Training Certification: In both sales and service, we keep our staff up to date with all required training and certifications so we can provide the highest caliber of service.
  • Employee Survey: Employee satisfaction matters, too. We make sure our employees are happy and supported in their positions so they can deliver the best customer service to you!

By adhering to high standards and making sure to uphold the above tenants, we’re able to deliver a top-notch car buying experience for Pittsburgh area drivers.

 

Posted in New Inventory, News, Social